Truck Repair Shop Software for Busy Workshops & Fleets

01 · Truck workshop workflow

Online truck repair intake

Let fleet contacts and individual truck owners submit service requests from your website. Configure the form around the vehicle categories your workshop accepts and collect the information your team needs before check-in.

• Capture truck type, make and model, registration or VIN, mileage and reported symptoms.
• Use a consistent intake process for light commercial vehicles, delivery trucks and heavy-duty units.

03 · Truck workshop workflow

Plan truck service appointments

Give customers a way to request a suitable appointment time instead of relying entirely on phone calls. Use booking information to help the service desk plan incoming work and prepare for vehicle arrivals.

• Collect preferred dates and times.
• Keep appointment requests linked to the customer and job process.

05 · Truck workshop workflow

Notify the service desk about new bookings

Keep your team aware of incoming truck service requests so someone can review the details and follow up. Booking alerts can help prevent requests from being overlooked during a busy shift.

• Receive an administrator booking alert.
• Review customer and vehicle details before confirming next steps.

07 · Truck workshop workflow

Document inspections before and after repair

Use checklists to create a more consistent record around vehicle intake and job completion. For truck workshops, structured checks can help staff capture observations and document the work performed.

• Record intake and post-work observations.
• Use repeatable checklists that fit your workshop process.

09 · Truck workshop workflow

Keep work authorization records together

Use digital signature workflows where enabled to collect customer authorization for relevant documents. Keeping signed paperwork with the job record makes it easier for the team to find supporting information later.

• Request signatures for supported documents.
• Keep authorizations associated with the repair workflow.

11 · Truck workshop workflow

Issue repair tickets for job reference

Provide a repair ticket or job reference so customers and fleet coordinators can identify the right repair. This creates a consistent reference for follow-up conversations and status checks.

• Give each repair a clear reference.
• Help the service desk find the correct job faster.

13 · Truck workshop workflow

Assign work and record technician time

Assign jobs to technicians and record time spent when time logging is enabled. Clear assignments and job notes help the workshop coordinate work across technicians and shifts.

• Assign the responsible technician.
• Record work time and repair notes.

15 · Truck workshop workflow

Let customers check truck repair status online

Reduce repetitive status enquiries by giving customers access to an online job-status checker. Fleet contacts can use the job reference to check available progress information without having to call the service desk each time.

• Offer online access to supported job status.
• Keep customers informed between updates.

17 · Truck workshop workflow

Prepare clear invoices for truck service work

Create invoices that itemize relevant labor, parts, taxes and other charges. Keep billing associated with the repair record so your team can check what has been charged and what remains outstanding.

• Print or send invoices to customers.
• Keep payment and job information connected.

19 · Truck workshop workflow

Understand repair-related operating expenses

Record business expenses in the expense module and review them alongside your workshop activity. Organized expense records help owners understand operating costs and make more informed business decisions.

• Keep expense entries organized.
• Use available reports to review recorded costs.

21 · Truck workshop workflow

Review time logged against repair jobs

When time tracking is enabled, record technician time against work and use those records to better understand how labor is being used. This can support internal review of job effort and workshop capacity.

• Log time against assigned jobs.
• Review time records as part of job analysis.

23 · Truck workshop workflow

Maintain customer and fleet account history

Keep customer records and previous interactions available to your team. For businesses that service repeat customers or fleets, customer history helps staff understand past work and ongoing relationships.

• Review customer details and job history.
• Use recorded activity to support follow-up.

Business visibility

Truck Repair Shop Reports for Jobs, Sales and Costs

Use RepairBuddy reports to review the information recorded by your team and understand activity across your repair business. Reporting can help workshop owners review job progress, financial records and customer activity without manually gathering every detail.

• Review available sales, jobs, payments, estimates and customer reports.
• Use technician and expense information where recorded and available.
• Use report insights to support operational decisions and follow-up.

Adaptable setup

Customizable Truck Repair Software with Multilingual Support

Configure supported labels and interface text so the system uses terminology familiar to your team. Adapt wording for truck repair and commercial vehicle service, and translate supported interface text for the language needs of your staff and customers.

• Customize relevant labels such as “Device” to “Truck” or “Vehicle” where appropriate.
• Use vehicle-related terms such as VIN or registration number in relevant fields.
• Translate supported text using compatible tools such as Loco Translate and WPML.