Step 1 · Repair type
Choose what needs repair
Configure types for laptops, desktops, smartphones, tablets, vehicles, appliances and other items your business accepts.
All-in-One Repair Shop Software — Choose WordPress or Cloud
RepairBuddy CRM · Cloud Software or WordPress Plugin
A Professional Repair Booking System for Your Repair Business
Give customers a convenient way to book repairs online, choose devices and services, and provide the details your team needs. Choose RepairBuddy Cloud for a hosted solution, or the RepairBuddy WordPress plugin to run repair management through your own WordPress website.
Cloud-hosted optionWordPress plugin optionRepair booking 24/7
Real platform screenshots
How the Online Repair Booking Process Works
These screenshots are from the actual RepairBuddy platform—not concept designs—so you can see how customers move through the booking form. Select an image to open it full-size.
Step 2 · Brand
Find the right brand or series
Set up brands and nested sub-brands or series. Customers can enter a brand manually when it is not listed.
Step 3 · Device model
Select the device
Customers choose a model or use your manual-entry option if their device is not listed.
Step 4 · Device details
Capture identifiers and extra details
Collect the custom information your workflow requires and let customers add another device to the same booking.
Step 5 · Services
Choose services for each device
List services or group them under categories such as screen, battery or power. Customers can describe a service not listed.
Step 6 · Repair method
Choose how the repair will happen
Offer relevant options such as visiting your shop, ship-in repair, pickup or a technician visit.
Step 7 · Appointment
Schedule when needed
For shop visits or on-site repairs, customers can choose a date and time based on configured availability.
Step 8 · Customer details
Complete the booking
Collect the customer information your team needs, with configurable fields for your process.
Step 9 · Confirmation
Confirm the booking
After submission, customers see a confirmation screen with their booking and appointment details.
Step 10 · Email
Send an email confirmation
Customers receive a booking confirmation email. Templates can be customized for your business and language.
Two ways to run RepairBuddy
Choose Cloud Repair Shop Software or the WordPress Plugin
The repair booking experience can be part of either RepairBuddy setup. Choose the platform that best fits how you want to run your business—there is no need to use both.
RepairBuddy Cloud
Prefer a hosted repair shop management system without setting up your own WordPress website? Explore the cloud option for managing repair bookings and your repair workflow online.
RepairBuddy for WordPress
Already run a WordPress website—or want to own and control your website platform? Install the RepairBuddy plugin to add repair booking, estimates, jobs and customer tools to your site.
More than a contact form
Online Repair Appointment Booking Built for Real Repair Work
A general contact form collects a message. A repair booking system collects the details your team needs to review a request, prepare an estimate and move the repair into your workflow.
Device-aware booking
Customers choose a repair type, brand and model, with an “Other” option for items not in your catalog.
Multiple devices per booking
Customers can add more than one device and select services for each in the same request.
Grouped repair services
Show services individually or group them into categories such as screen, battery or power services.
Flexible repair methods
Offer options such as in-store visits, on-site service, pickup or ship-in/mail-in repair.
Custom device information
Configure fields for IMEI, serial number, VIN, odometer reading, condition or other details you need.
Appointment date and time
For appointment-based services, customers can choose a date and time according to your booking setup.
Designed around repair intake
Collect the Right Repair Details Before the Customer Arrives
Repair jobs need different information. A phone may need an IMEI; a computer may need a serial number; a vehicle may require a VIN or odometer reading. Configure booking fields around the work your business does.
- Let customers choose a listed brand and model or enter details manually.
- Allow multiple devices to be included in one booking.
- Collect contact details and custom fields, and remove fields you do not need.
- Keep the submitted request in the RepairBuddy workflow for review.
From request to estimate
Turn Booking Requests into a Managed Repair Workflow
A booking is the start—not the end. Your team can review the request, check the required work, add parts and labor, and send an estimate for approval.
- New bookings appear in the estimates workflow for review.
- Add relevant services, parts and labor before sending an estimate.
- Customers can approve or reject an estimate; signature requirements can be enabled where needed.
- When an estimate is approved, it can convert into a repair job.
The shop-owner advantage
Keep Customers Informed and Repairs Moving
Connect intake with the tools your team uses to manage repairs, communicate updates and document work.
Booking alerts
Receive an administrator notification when a new booking is submitted.
SMS and email updates
Send booking confirmations and configured job-status updates. Notification content can be customized.
Pre- and post-repair checks
Record device condition before and after repair for a clearer handover.
Repair workflow board
Organize jobs across configured stages such as new, in process, review and done.
Online job-status checking
Let customers check repair progress using the repair ticket or QR-code workflow.
Customer portal
Give customers access to supported estimates, jobs, appointments, history and signature requests.
Beyond the booking form
Follow the Repair from Approval to Completion
RepairBuddy connects online repair booking to practical shop-management tools. These additional real screenshots show what happens after the initial request.
Estimate preparation
Add parts, services and extras
Review the booking, add the work and parts required, then send a detailed estimate for customer approval.
Authorization
Request a customer signature
Send a signature request manually or configure supported job-status triggers to request authorization at the right point in the workflow.
Customer approval
Capture signed authorization
Customers complete the signature step online, helping document approval before the repair proceeds.
Payments
Collect deposits or payments
Record online or offline payments, including upfront, partial or full payments according to your business process.
Technician workflow
Assign the job to a technician
Assign work to a technician, provide their work order and track time spent on the repair.
Repair labels
Label devices and encourage return visits
Print repair labels for device identification and next-service tags to help customers remember when maintenance is due.
Online status
Let customers check repair progress
Customers can use the repair ticket or supported online status checker to check their job status.
Customer portal
Give customers one place for repair details
Customers can access supported estimates, jobs, appointments, job history and signature requests from their portal.
Invoicing
Print professional repair invoices
Choose invoice formats to suit your shop, including item-based, device-based and thermal invoice layouts.
Automated updates
Keep customers informed at each stage
Send configured SMS and email notifications when a repair job moves to a new status, such as in process or waiting for parts.
Repeat business
Bring customers back for future service
Use maintenance and next-service reminders to encourage customers to return when their equipment needs attention.
Watch the booking process
See RepairBuddy's Repair Booking System in Action
Watch the booking walkthrough to see how customers submit a request and how the process continues inside RepairBuddy.
Made for different repair industries
Repair Booking for Phones, Computers, Appliances and More
Configure repair types, brands, devices, services and intake fields around the work your business accepts.
Cell phone repairGeneral repair shopsCamera repairSecurity & CCTV repairMedical mobility devices3D printer repairSmartwatch repairE-bike & e-scooter repairBrowse all industries
Flexible for different repair workflows
From cell phone repair booking and computer repair booking to appliance repair requests, configure relevant repair types, services and custom fields. Appointment scheduling fits visits and on-site work, while ship-in workflows may not need a time slot.
RepairBuddy is repair shop management software available as a cloud-hosted solution or a self-hosted WordPress plugin.
Common questions
Repair Booking System FAQs
Can I use RepairBuddy as an online repair appointment booking system?
Yes. RepairBuddy includes a repair booking form for WordPress. For appointment-based work, customers can choose a date and time according to your booking setup and availability.
Can customers book more than one device at a time?
Yes. Customers can add multiple devices and choose services for each within the same booking request.
Can I customize booking fields for my industry?
Yes. Configure customer and device fields for details such as IMEI, serial number, VIN, odometer reading, condition or other custom information.
Can customers choose a repair method?
You can configure relevant options such as visiting your shop, ship-in/mail-in repair, pickup or on-site service. Options should match the work your business accepts.
Can I group repair services in the booking form?
Yes. Services can be listed individually or grouped into categories such as screen, battery or power services.
What happens after a customer submits a booking?
Your team can review the request, prepare an estimate with parts and labor, send it to the customer, and continue into job management when the estimate is approved.
Is RepairBuddy just a Gravity Forms booking form?
Gravity Forms is a general-purpose form builder. RepairBuddy is designed around repair-shop workflows, including device and service selection, multiple devices, repair intake details, estimates and the transition from an approved estimate into a repair job. Compare the workflows you need before choosing a solution.
Does RepairBuddy support appliance repair booking?
RepairBuddy can be configured for different repair businesses by setting up relevant repair types, manufacturers, models, services and custom fields.
Give Customers a Better Way to Book Repairs
Replace a basic contact form with a structured repair booking process—and give your team a clearer starting point for estimates, repair jobs and customer updates.